Telehealth - Frequently Asked Questions

Do you have questions about Telehealth visits at Patient First? We have answers!


  • How do I get started with my Telehealth visit?
    • Easy! Call (866) 990-2533 between 8 am to 8 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started. No appointment needed!
    • Easy! Call (866) 990-2533 between 8 am to 5 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started.
  • What medical conditions are appropriate for Telehealth visits?
    • Telehealth visits are best suited for visits that do not require services such as lab testing or x-rays. Common Telehealth visits include:
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion
      • Urinary Issues
      • Rashes
      • Itching
      • Skin Infection
      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints
      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids and certain other medications will not be prescribed during Telehealth visits.
       
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion

      • Urinary Issues

      • Rashes
      • Itching
      • Skin Infection

      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints

      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids may not be prescribed during Telehealth visits.
  • What medical conditions are NOT appropriate for Telehealth Visits?
    • Not all conditions can be treated safely or appropriately with Telehealth visits.
      While this list is not exhaustive, here are some medical conditions not appropriate for Telehealth visits:
      • Medical Emergencies. If you are experiencing a life-threatening condition,
        call 9-1-1 or go to your nearest emergency room.
      • Animal bites or scratches
      • Lacerations
      • Burns
      • Puncture wounds
      • Eye trauma or eye pain
      • Other conditions requiring in-person evaluation or services that are only
        available during a face to face visit, as determined by your Patient First provider
  • Who is eligible for Telehealth visits?
    • Telehealth visits are currently available in Virginia, Maryland, Pennsylvania, and New Jersey. If you are in one of these states and are at least 12 years old, you may be eligible for a Patient First Telehealth visit.  Minors (patients age 12-17) must be accompanied by a parent throughout the entire telehealth visit.
  • Am I eligible for a Telehealth visit even if I have never been to Patient First?
    • Yes! Telehealth visits are available to new and existing patients.
  • When are Telehealth visits available?
    • Telehealth visits are available from 8 am to 8 pm, Monday through Friday.
    • As always, Patient First Medical Centers are open for Walk-in Visits from 8 am to 10 pm, 365 days a year!
  • Can I schedule my Telehealth visit in advance?
    • Not at this time. When you are in need of a Telehealth visit, just call (866) 990-2533 to get started. We will connect you with a health care provider promptly.
  • Will insurance cover my Telehealth visit at Patient First?
  • What is the self-pay cost for a Telehealth visit?
    • For those without insurance, or those with insurance with which we do not participate, the Telehealth visit cost is $75 for a Routine Visit and $35 for a Follow-up Visit.
  • Can I use Telehealth for visits about COVID-19?
    • Telehealth visits are appropriate for patients with symptoms of COVID-19, those awaiting test results or requesting guidance related to quarantine, and other questions or concerns about COVID-19
    • Telehealth visits are not appropriate for requests for anxiety prescriptions or for requests for written orders for COVID-19 testing. However, Patient First offers COVID-19 virus testing (current infection) at most Patient First centers, by appointment. To find a designated testing center, and for more information about COVID-19 testing, click here.
  • Can I use Telehealth for a work injury visit, or other employer services?
    • No, not at this time. If you have a work injury or require other employer services, you may simply walk into any Patient First from 8 am to 10 pm, every day of the year.
  • How can I get in touch with my health care provider after my Telehealth visit?
    • Call your nearest Patient First center between 8 am to 5 pm, Monday through Friday, and enter "4" during the recording to speak with a nurse. The nurse will view your records, discuss your questions or concerns, and follow up with your health care provider, if needed.
  • After my visit, I received a secure e-mail from Patient First and I’m having trouble accessing it. How do I access the secure e-mail?
    • You will receive an email after your visit that contains your health care provider’s instructions, visit summary, referral slips, and other post-visit documents. It will be encrypted to protect your privacy.
    • In the message, click on the 'Click here' link. If you receive a warning regarding a suspicious link, please click 'Proceed'.
    • You will be taken to a Patient First registration page, if this is your first time using the Proofpoint Encryption Portal. Please fill out all the information and select a security question to be able to retrieve your secure mail. Please click 'Continue'.
    • If you have already previously registered on the Proofpoint Encryption Portal, you will be brought to login page where it will automatically populate the email address as the username. Please enter your password and click 'Continue'.
    • Once you click 'Continue' you will be brought to your Inbox.
    • From your Inbox, you can click on a message in the left hand pane. The content of the message will display in the right hand pane. You will have the option to reply to and forward the message. You will only be able to reply/forward to users within the patientfirst.com domain.
    • For more information regarding the Proofpoint Encryption Portal, you can click on the “Help” button once you are logged in.
  • Is there anything I need to do before my visit?
    • Yes! Please review the Telehealth Consent Form before your Telehealth visit. The form for minor patients can be found here.  You will be asked to agree to its terms before you see the health care provider.
    • In addition, please review your medical history and prior medical records, if available. Your health care provider will rely on you to provide accurate and complete information regarding your medical history, condition(s), and current or previous medical care.