Telehealth - Frequently Asked Questions

Do you have questions about Telehealth visits at Patient First? We have answers!


  • How do I get started with my Telehealth visit?
    • Easy! Call (866) 990-2533 between 8 am to 5 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started. Telehealth services not available on Memorial Day – May 25, 2020. 
    • Easy! Call (866) 990-2533 between 8 am to 5 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started.
  • What medical conditions are appropriate for Telehealth visits?
    • Telehealth visits are best suited for visits that do not require services such as lab testing or x-rays. Common Telehealth visits include:
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion
      • Urinary Issues

      • Rashes
      • Itching
      • Skin Infection

      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints
      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids may not be prescribed during Telehealth visits.
       
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion

      • Urinary Issues

      • Rashes
      • Itching
      • Skin Infection

      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints

      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids may not be prescribed during Telehealth visits.
  • Who is eligible for Telehealth visits?
    • Telehealth visits are currently available to patients in Maryland, Pennsylvania, New Jersey, and Virginia. If you are in one of those states and have visited any Patient First in the state from which you are calling within the last 5 years, and you are at least 18 years old, you are eligible for a Patient First Telehealth visit.
  • When are Telehealth visits available?
    • Telehealth visits are available 8 am to 5 pm, Monday through Friday.
    • As always, Patient First Medical Centers are open for Walk-in Visits from 8 am to 10 pm, 365 days a year!
  • Can I schedule my Telehealth visit in advance?
    • Not at this time. When you are in need of a Telehealth visit, just call (866) 990-2533 to get started. We will connect you with a physician promptly.
  • Will insurance cover my Telehealth visit at Patient First?
    • Many insurance plans cover Telehealth visits! And we will happily file your claim for you. We recommend contacting your insurance plan in advance to confirm that your Telehealth visit will be covered.
  • What is the self-pay cost for a Telehealth visit?
    • For those without insurance, or those with insurance with which we do not participate, the Telehealth visit cost is $75 for a Routine Visit and $35 for a Follow-up Visit.
  • Can I use Telehealth for visits about COVID-19?
    • Telehealth visits are appropriate for patients with symptoms of COVID-19, those requesting guidance related to quarantine, and other questions or concerns about COVID-19
    • Telehealth visits are not appropriate for requests for anxiety prescriptions due to COVID-19, and for requests for written orders for COVID-19 testing. However, Patient First offers drive-up COVID-19 testing at select centers, by appointment. To find a designated testing center, and for more information about COVID-19 testing, click here.
  • Can I use Telehealth for a work injury visit, or other employer services?
    • No, not at this time. If you have a work injury or require other employer services, you may simply walk into any Patient First from 8 am to 10 pm, every day of the year.
  • How can I get in touch with my physician after my Telehealth visit?
    • Call your nearest Patient First center between 8 am to 5 pm, Monday through Friday, and enter "4" during the recording to speak with a nurse. The nurse will view your records, discuss your questions or concerns, and follow up with your physician, if needed.
  • After my visit, I received a secure e-mail from Patient First and I’m having trouble accessing it. How do I access the secure e-mail?
    • You will receive an email after your visit that contains your physician’s instructions, visit summary, referral slips, and other post-visit documents. It is encrypted to protect your privacy.
    • In the message, click where it says, “To view the secure message, click here.”
    • You will be taken to a landing page that requests you create a password. Passwords must be at least 6 characters in length and contain both alphabetic and numeric characters.
    • After successfully creating your password, click “Register”.
    • Your message will then be visible to you.
  • Is there anything I need to do before my visit?
    • Yes! Please review the Telehealth Consent Form before your Telehealth visit. You will be asked to agree to its terms before you see the physician.
    • In addition, please review your medical history and prior medical records, if available. Your physician will rely on you to provide accurate and complete information regarding you medical history, condition(s), and current or previous medical care.