Telehealth - Frequently Asked Questions

Do you have questions about Telehealth visits at Patient First? We have answers!


  • How do I get started with my Telehealth visit?
    • Easy! Call (866) 990-2533 between 8 am to 8 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started. No appointment needed!
    • Easy! Call (866) 990-2533 between 8 am to 5 pm, Monday through Friday, to determine your eligibility for Telehealth services and to get started.
  • What medical conditions are appropriate for Telehealth visits?
    • Telehealth visits are best suited for visits that do not require services such as lab testing or x-rays. Common Telehealth visits include:
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion
      • Urinary Issues
      • Rashes
      • Itching
      • Skin Infection
      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints
      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids and certain other medications will not be prescribed during Telehealth visits.
       
      • Headache
      • Body Aches
      • Fever
      • Nasal Congestion
      • Ear Pain
      • Stuffy Nose
      • Sore Throat
      • Cough
      • Chest Congestion

      • Urinary Issues

      • Rashes
      • Itching
      • Skin Infection

      • Back Pain
      • Neck Pain
      • Other Body Pain (Excluding Chest Pain)
      • Achy joints

      • Vomiting
      • Diarrhea
      • Stomach Cramps
      • Food Poisoning

      • Prescription Refills, when appropriate and originally prescribed at Patient First.  Opioids may not be prescribed during Telehealth visits.
  • What medical conditions are NOT appropriate for Telehealth Visits?
    • Not all conditions can be treated safely or appropriately with Telehealth visits.
      While this list is not exhaustive, here are some medical conditions not appropriate for Telehealth visits:
      • Medical Emergencies. If you are experiencing a life-threatening condition,
        call 9-1-1 or go to your nearest emergency room.
      • Animal bites or scratches
      • Lacerations
      • Burns
      • Puncture wounds
      • Eye trauma or eye pain
      • Other conditions requiring in-person evaluation or services that are only
        available during a face to face visit, as determined by your Patient First provider
  • Who is eligible for Telehealth visits?
    • Telehealth visits are currently available in Virginia, Maryland, Pennsylvania, and New Jersey. If you are in one of these states and are at least 12 years old, you may be eligible for a Patient First Telehealth visit.  Minors (patients age 12-17) must be accompanied by a parent throughout the entire telehealth visit.
  • Am I eligible for a Telehealth visit even if I have never been to Patient First?
    • Yes! Telehealth visits are available to new and existing patients.
  • When are Telehealth visits available?
    • Telehealth visits are available from 8 am to 8 pm, Monday through Friday.
    • As always, Patient First Medical Centers are open for Walk-in Visits from 8 am to 10 pm, 365 days a year!
  • Can I schedule my Telehealth visit in advance?
    • Not at this time. When you are in need of a Telehealth visit, just call (866) 990-2533 to get started. We will connect you with a health care provider promptly.
  • Will insurance cover my Telehealth visit at Patient First?
  • What is the self-pay cost for a Telehealth visit?
    • For those without insurance, or those with insurance with which we do not participate, the Telehealth visit cost is $75 for a Routine Visit and $35 for a Follow-up Visit.
  • Can I use Telehealth for visits about COVID-19?
    • Telehealth visits are appropriate for patients with symptoms of COVID-19, those awaiting test results or requesting guidance related to quarantine, and other questions or concerns about COVID-19
    • Telehealth visits are not appropriate for requests for anxiety prescriptions or for requests for written orders for COVID-19 testing. However, Patient First offers COVID-19 virus testing (current infection) at most Patient First centers, by appointment. To find a designated testing center, and for more information about COVID-19 testing, click here.
  • Can I use Telehealth for a work injury visit, or other employer services?
    • No, not at this time. If you have a work injury or require other employer services, you may simply walk into any Patient First from 8 am to 10 pm, every day of the year.
  • How can I get in touch with my health care provider after my Telehealth visit?
    • Call your nearest Patient First center between 8 am to 5 pm, Monday through Friday, and enter "4" during the recording to speak with a nurse. The nurse will view your records, discuss your questions or concerns, and follow up with your health care provider, if needed.
  • After my visit, I received a secure e-mail from Patient First and I’m having trouble opening it. How do I open my secure e-mail?
    • You will receive an email after your visit that contains your health care provider’s instructions, visit summary, referral slips, and other post-visit documents. It will be encrypted to protect your privacy.
    • In the body of the email, click on the 'Click here' link. If you click “Click here” and receive a warning regarding a suspicious link, please click 'Proceed'.
    • After clicking, “Click here”, you will be prompted to create a Proofpoint Encryption Portal account. Please create your account by completing all necessary fields and then clicking “Continue”.

      Once you click “Continue” your account is established and you will be directed straight to your inbox where you can access your secure Patient First email. 

      Note:
      Returning Patient First Telehealth patients who have already established a Proofpoint Encryption Portal account will not be asked to establish another account. Instead, when they click “Click here” they will be directed to a login page where they can simply enter their password and click “Continue” in order to access their portal and secure email. 

  • Is there anything I need to do before my visit?
    • Yes! Please review the Telehealth Consent Form before your Telehealth visit. The form for minor patients can be found here.  You will be asked to agree to its terms before you see the health care provider.
    • In addition, please review your medical history and prior medical records, if available. Your health care provider will rely on you to provide accurate and complete information regarding your medical history, condition(s), and current or previous medical care.