Telehealth Urgent Care Visits

Register online or by calling 866-990-2533 between 8 am and 6 pm every day. After registration, we will connect you virtually to a Patient First provider. Please have your insurance card and credit card on hand when you register.

Telehealth visits are available from 8 am to 6 pm every day.

As always, Patient First Medical Centers are open for Walk-in Visits from 8 am to 8 pm, 365 days a year!

Telemedicine visits are currently available in Virginia, Maryland, Pennsylvania, and New Jersey to patients 12 years and older for the below telehealth services. Minors (patients aged 12 - 17 years old) must be accompanied by a parent throughout the entire telehealth visit. Patient First Telehealth is not currently available for work injuries or other employer services.

Telehealth conditions and services

• Headache
• Body Aches
• Fever
• Nasal Congestion
• Ear Pain
• Stuffy Nose
• Sore Throat
• Cough
• Chest Congestion
• Urinary Issues
• Rashes
• Itching
• Skin Infection
• Back Pain
• Neck Pain
• Other Body Pain (Excluding Chest Pain)
• Achy joints
• Vomiting
• Diarrhea
• Prescription Refills, when appropriate and originally prescribed at Patient First. Opioids and certain other medications such as medications to treat ADHD, medications for weight loss, injectable medications for diabetes, promethazine, and carisoprodol (Soma) will not be prescribed during Telehealth visits.

Not all conditions can be treated safely with Telehealth visits. If your health care provider determines that your condition requires in-person evaluation and care, he or she will direct you to the nearest Patient First, your personal physician, or the nearest hospital Emergency Room.

Telehealth visits are best suited for visits that do not require services such as lab testing or x-rays. Common Telehealth visits include:

Common Telehealth visits include:

• Headache
• Body Aches
• Fever
• Nasal Congestion
• Ear Pain
• Stuffy Nose
• Sore Throat
• Cough
• Chest Congestion
• Urinary Issues
• Rashes
• Itching
• Skin Infection
• Back Pain
• Neck Pain
• Other Body Pain (Excluding Chest Pain)
• Achy joints
• Vomiting
• Diarrhea
• Prescription Refills, when appropriate and originally prescribed at Patient First. Opioids and certain other medications such as medications to treat ADHD, medications for weight loss, injectable medications for diabetes, promethazine, and carisoprodol (Soma) will not be prescribed during Telehealth visits.

Not all conditions can be treated safely or appropriately with Telehealth visits. While this list is not exhaustive, here are some medical conditions not appropriate for Telehealth visits:

• Medical Emergencies. If you are experiencing a life-threatening condition, call 9-1-1 or go to your nearest emergency room.
• Animal bites or scratches
• Lacerations
• Burns
• Puncture wounds
• Eye trauma or eye pain
• Chest pain
• Abdominal pain
• Food Poisoning
• Stomach Cramps
• Asthma attack/worsening asthma
• Most personal complaints, including:
  • vaginal complaints;
  • urinary/genital symptoms and complaints in men; and
  • sexually-transmitted infection (STI) exposure, evaluation, and treatment
• Chronic conditions, such as diabetes and hypertension, for which you have not previously been treated at Patient First (including prescription medication refills for these conditions)
• Other conditions requiring in-person evaluation or services that are only available during a face to face visit, as determined by your Patient First provider

Yes. Telehealth visits are available to new and existing patients.

Not at this time. When you are in need of a Telehealth visit, register online or call 866-990-2533 to get started. We will connect you with a health care provider.

Many insurance plans cover Telehealth visits!  We recommend contacting your insurance plan in advance to confirm that your Telehealth visit will be covered.

If Patient First does not participate with your insurance plan for Telehealth Services, you are welcome to register on a self-pay basis.

Please note:  Unfortunately, federal law prohibits Patient First (or any other provider) from offering self-pay services to patients with government insurance (such as Medicare, Tricare, and Medicaid), even if we do not participate in those plans.

Yes. For those without insurance, the Telehealth visit cost is $90 for a Routine Visit and $50 for a Follow-up Visit.

Telehealth visits are appropriate for patients with symptoms of COVID-19, those awaiting test results or requesting guidance related to quarantine, and other questions or concerns about COVID-19

Telehealth visits are not appropriate for requests for anxiety prescriptions or for requests for written orders for COVID-19 testing. However, Patient First offers COVID-19 testing at all Patient First centers on a walk-in basis.

No, not at this time. If you have a work injury or require other employer services, you may simply walk into any Patient First from 8 am to 8 pm, every day of the year.

Patient First does not refill prescriptions that were originally written during a Telehealth visit without another Telehealth visit or in-person evaluation by a provider. Register online or call 866-990-2533 to schedule a follow-up telehealth appointment, or walk-in to any of our medical center locations.

Call 866-990-2533  between 8 am and 6 pm, and ask to speak with a nurse about your previous visit. The nurse will view your records, discuss your questions or concerns, and follow up with your health care provider if needed.

You will receive an email after your Telehealth visit that contains your health care provider’s instructions, visit summary, referral slips, and other post-visit documents. It will be encrypted to protect your privacy.

In the body of the email, click on the 'Click here' link. If you click “Click here” and receive a warning regarding a suspicious link, please click 'Proceed'.

After clicking “Click here”, you will be prompted to create a Proofpoint Encryption Portal account. Please create your account by completing all necessary fields and then clicking “Continue”.

Once you click “Continue” your account is established and you will be directed straight to your inbox where you can access your secure Patient First email.

Note: Returning Patient First Telehealth patients who have already established a Proofpoint Encryption Portal account will not be asked to establish another account. Instead, when they click “Click here” they will be directed to a login page where they can simply enter their password and click “Continue” in order to access their portal and secure email.

Please review our Telehealth Consent Form or our Telehealth Consent Form for Parents of Minor Patients before your Telehealth visit. You will be asked during registration to agree to its terms before you see your health care provider.

Please have your insurance card and credit card on-hand when you register.

In addition, please review your medical history and prior medical records, if available. Your health care provider will rely on you to provide accurate and complete information regarding your medical history, condition(s), and current or previous medical care.