A Message to Our Patients

Updated September 10, 2020

COVID-19 testing now offered at select Patient First Centers.

Click here for information about COVID-19 testing, to find a designated testing center, and to learn how to make an appointment for testing.


COVID-19 Precautions

All of our Centers are taking extensive steps, based on guidance from the Centers for Disease Control (CDC), to provide a safe environment for patients who need care, as well as for our staff:

  • A protective mask will be provided to each patient and essential visitor upon entering the Center. Please put the mask on correctly and wear it at all times while in the Center.
  • Each staff member will be wearing a protective mask as well.
  • After registration, patients may wait in their car until a treatment room is available, if they wish to do so.
  • Surfaces throughout each Center are thoroughly disinfected at regular intervals.
  • Air filtration and circulation systems in all Centers meet or exceed CDC guidelines for urgent care facilities.  Fresh air from outside is continuously cycled into the centers while air from inside is continuously cycled out.  Additionally, MERV 13 filtration systems, which deliver highly effective COVID-19 removal rates, are in place at all Centers.
  • Frequent hand washing is required.
  • We ask any non-essential family members or companions of patients to please stay at home.


What to do if you have symptoms of COVID-19

Common symptoms of COVID-19 include fever, cough, and shortness of breath.

High-risk conditions - If you have symptoms of COVID-19 and have a high-risk condition, like being 65 or older; or have asthma, lung disease, diabetes, or high blood pressure or are pregnant, call your doctor to let him or her know.

Serious symptoms - If you have trouble breathing, persistent pain or pressure in the chest, confusion, difficulty waking up, bluish lips or face, call 911 or go to the closest Emergency Room right away.

Mild symptoms - If you have a mild fever or cough, you may have COVID-19. Most people have mild illness and are able to recover at home. Monitor your symptoms.

  • Stay home except to get medical care.
  • Separate yourself from others in your home.
  • Wear a face mask, if possible.
  • Cover your mouth with a tissue when you cough or sneeze.
  • Clean your hands often with soap and water.
  • Avoid sharing personal household items.
  • Clean all 'high-touch' surfaces every day.
  • Get tested if community COVID-19 testing is available in your area.

You can find more information about what to do if you are sick on the CDC's website.

Social Distancing - The CDC and some state authorities have instructed health care providers to discourage or restrict non-urgent visits.  This measure is intended to limit unnecessary exposure to COVID-19, and we want to assist in this goal. Please follow CDC guidelines, available by clicking here. Please postpone physicals and wellness visits, and non-essential employer services.


Prescription Refills for Chronic Care Patients

Patients who regularly see a Patient First physician for ongoing treatment of a chronic condition and require prescription refills may call their pharmacist to have their prescriptions refilled, rather than coming into the center to be seen.


Picking Up Items at the Center

For your convenience, before coming in, please:

  • Call the center and enter '5' during the recording to speak with a nurse.  The nurse will review your request with the provider, if necessary, and will arrange to have your item(s) available for pick-up.
  • Bring your ID with you.
  • The Receptionist will have your item(s) at the Front Desk.

Items available for pick-up:  Medical Records, Work Notes, FMLA forms, DOT forms, etc.


How is COVID-19 Spread?

COVID-19 is spread person-to-person when infected individuals cough or sneeze, sending contagious respiratory droplets airborne. These droplets can then land on or be inhaled by others who are in close contact with them (within 6 feet). These droplets may also contaminate solid surfaces within the room. With this virus, it seems that individuals can become infected even when the contagious person is not displaying any symptoms. The most common symptoms have been similar to those of the flu: cough, fever, fatigue, and shortness of breath.

How Can I Protect Myself?

Since there is currently no vaccine to prevent COVID-19, the best way to avoid infection is to maintain proper hygiene:

  • Stay home.
  • Wash hands often with soap and warm water for at least 20 seconds, especially after blowing your nose, using the restroom, coughing, or sneezing. Use alcohol-based hand sanitizer if you cannot wash them.
  • If you need to sneeze, do so into a tissue. If one is not readily available, sneeze into your inner elbow. Wash your hands immediately afterwards.
  • Disinfect often-used items and surfaces regularly.

For more information and updates on COVID-19, please refer to the CDC’s website here.