Information on Charges and Good Faith Estimates

This page provides information on Patient First’s Self-Pay Program, the benefits associated with the self-pay program, and your right to request an estimate of reasonably expected charges during your visit.

If you are experiencing a medical emergency, please call 911 or proceed immediately to the nearest emergency room.

patient talking to front desk at patient first

Self-Pay Program

Patient First offers uninsured patients simplified pricing with discounted rates. The program caps the cost of most services provided at Patient First at $317, with exceptions for some services like outside lab testing, medications, and vaccines. The Self-Pay Program is not available to patients who have insurance.

If you request a Good Faith Estimate, we will provide it within three business days, as required by law. However, with the Self-Pay Program, you can receive care today, without waiting, and have the confidence of a clear cap on your charges.

Benefits of the Self-Pay Program include the ability to receive services today, without waiting for an estimate of charges.

Good Faith Estimates

If you are uninsured or have commercial insurance that you do not wish to use, you have the right to request a Good Faith Estimate (“GFE”) of the total cost of services that you may need at Patient First (together with any related services that we can reasonably predict based on your complaint). Patients with government health insurance (Medicare, Medicare Advantage, Medicaid, and Tricare) are not eligible for a GFE.

  • You must request a GFE before receiving services; you may not receive services today and request a GFE for those services after receiving them.
  • Request a Good Faith Estimate by writing to GFEworkgroup@patientfirst.com or to Patient First, 5000 Cox Road, Glen Allen, VA 23060, Attention: General Counsel.
  • Include your name, date of birth, address, insurance status and name of insurer (if any), and a description of the reason for your upcoming visit. Incomplete requests will not be processed. Please also tell us if you would like us to reply via encrypted email or U.S. mail.
  • We will send you a response by encrypted email or U.S. mail within three (3) business days of our receipt of your completed request. If you do not tell us how you want us to reply, we will reply by encrypted email.
  • Based on your providers’ evaluation, you may require tests or services that are not described in your GFE. If the actual charges for services provided by any health care provider exceed the GFE by $400 or more, you may dispute the bill. Your GFE will include information about the dispute process.
  • If you are uninsured and would like to receive services without waiting 3 business days, please use Patient First’s Self-Pay Program (described above).
  • Please remember that patients with commercial insurance may request a GFE but are not eligible for the Patient First Self-Pay Program.